Response times to queries is exceptionally fast. Support is highly detailed and the team never seem to mind us asking the same question more than once. Incredibly personable people who really know their stuff. A genuine pleasure to work with.

We IPHS Campus approached a few awarding bodies prior to contacting NQual and it has stopped our hunting. After the initial contact and the virtual meeting with the NQual representatives, we did not think twice to approach any. Excellent service with swift responses. Professional staff who listen well to the customer's requirements. Very straight-forward and transparent communication expresses the professionalism of the body and its pillar of staff. Swift responses, guidance with flexibility, affordable and professional. Highly recommended.

We have worked closely with NQual for over a year now, and we must say that we are unable to find fault with their level of expertise and the exceptional service they provide. From the initial call and signing of the SLA, to receiving support materials and other areas of support, we can only sing their praises. We have engaged their services for several of our standards, and once they began assessing the Market Research Executive, it became an obvious choice to choose them for our MRE EPAs. We consistently achieve excellent results with them and a lot of that is down to the time they give us to help us understand how we can improve in preparing our learners. We wholeheartedly recommend using NQual as an EPAO.

NQual has taken away the mystery of the unknown. They have provided clarity to staff, which in turns provide clarity to the learners. This means that we have been able to design a effective curriculum with the End-Point Assessment in mind. We have found this an important factor in giving learners the best chance of succeeding. NQual have always answered our questions quickly and concisely. Their resources are of a high quality and provide useful support.

As a provider the difference you make for me… Professional service, timely communication and patience. Reliable and timely responses, including flexibility to meet apprentices’ requested dates. The additional assets NQual provides including revision guides and mock Q&A tests. And all of the above rubs off to employers and their apprentices.

NQual have been a breath of fresh air; • Clear materials • Clear processes • Easy to contact • Quick to respond to queries • Transparent • Quick to organise assessments • Quick to give results and clear on what they are and why • Supportive • Training and webinars for employers, providers and employers so very clear on the requirements • Fair and clear following of the rules • Pro-active to commence new Could not recommend more highly!

For us, it is about NQual's high standard of communication and response times. Your flexible approach supports the learners and does not create extra layers of anxiety for them. All of your assessors, from the feedback from our learners, have been kind, professional and genuinely enabled the learners to do the best they can in their assessments. Any problems I encounter, the NQual team are fully on board to work with me to resolve, and their customer service is supportive and efficient. Therefore, for us, it feels like a seamless process with all of the nuances of gateway and EPA management. All of the above results in a confident relationship for all stakeholders.

NQual has made the process of booking an EPA more straightforward, more efficient and more supportive.

Excellent service, really responsive and communicative team who are always on hand to answer and queries or help with anything.

Extremely accommodating and the communication and support received from the Admin Team has been outstanding. The processes and platform was also easy to operate.